FREQUENTLY ASKED QUESTIONS
- Is your website safe and secure?
To ensure the safety of your credit card data at all times, we use Secure Socket Layer (SSL) technology and the highest security standards.
- Which payment methods are accepted?
We accept payments with PayPal, Apple Pay, Amazon Pay and all major credit cards.
- Where do you ship to?
We ship to all Europe through Standard Shipping.
If you are not located in Europe, contact us at firstname.lastname@example.org and we will do our best to help you.
- When will my order ship out?
Orders have a processing time of 1-2 business days. Once we dispatch your order, you will receive an email containing the tracking number for the parcel.
- How can I return an order?
If you're not happy with your order, you can easily return it. From the day you receive it, you have 14 days to decide if you want to return any items. Should you wish to do so, please write us at email@example.com adding your purchase code and "Return" in the email subject, and you will receive the required instructions.
For more information, read our Returns and Refund Policies.
- Can I exchange a product for another item?
We can replace items if they are defective, damaged or if the size you purchased does not fit. In any case, please send us an email at firstname.lastname@example.org adding your purchase code and "Exchange" in the email subject. We will inform you about the exchange possibilities and process.
- Where are your products made?
All our products are designed in Italy and handmade in Tanzania. Our workshop is located in Dar es Salaam, where we share the workspaces with the fashion school Naledi Dream Center, that we also support through scholarships and teaching.
- How do I wash Endelea items?
You can wash them by hand or machine, we recommend 30 degrees.
Always make sure to wash your Endelea’s separate from white and light colors: we like it colorful and bold but – hey – we respect your laundry!
Do not bleach or dry clean. Tumble dry and iron at medium heat. We suggest you wash your Endelea items before use. Our fabrics are 100% cotton, so they might shrink a tiny amount.