If you're not happy with your order, you can easily return it. From the day you receive it, you have 30 days to decide if you want to return any items. Should you wish to do so, please write us at email@example.com adding your purchase code and "Return" in the email subject, and you will receive the required instructions. For more information, read our Returns and Refund Policies.
We can replace items if they are defective, damaged or if the size you purchased does not fit. In any case, please send us an email at firstname.lastname@example.org adding your purchase code and "Exchange" in the email subject. We will inform you about the exchange possibilities and process.
As soon as the returned items arrive at our warehouse, we will proceed to refund you the total amount spent on the credit card you used while purchasing them. The timeframe depends entirely on how fast the shipping service is.
The return period is 30 days. You can still return your product even after, in case of problems or defects, but kindly send us an email at email@example.com and we will do our best to assist you.
Yes! Feel free to use any courier that is available in your city or most convenient for you. We recommend also to use a tracked shipment and eventually send us the track code (if the package gets lost, it can get quite complicated for us).
When we receive your returned items, we will proceed to refund you the amount spent on the order, but unfortunately as a young startup we can not cover the return postage costs. This applies also to duties and taxes, which would be at our expense.
We ship to all Europe and to the USA through Standard Shipping. If you are not located in Europe or USA, contact us at firstname.lastname@example.org and we will do our best to help you.
Orders have a processing time of 1-2 business days. Once we dispatch your order, you will receive an email containing the tracking number for the parcel. Unfortunately, we have no control over couriers and their delivery timing, but we only collaborate with the best to make sure that your order can get to you as soon as possible!
We normally ship from our warehouse in Milan, although some Made to Order items can depart directly from Tanzania, if needed.
We normally ship with SDA for Italy, UPS for Europe and FedEX for USA.
Yes, you can!
No worries, you can write us an email to email@example.com with your order number and the correct address, but make sure you do it as soon as possible, before your order is already dispatched.
You will automatically receive an email with your tracking link as soon as the warehouse in Milan gives your package to the shipping company. You can follow the journey of your package from there!
Sure, we've got you covered! Just write us an email at firstname.lastname@example.org and we will help you.
When your order is shipped, you will receive an email with a tracking number: you can verify the status of your order there anytime.
You should receive an automatic email that confirms your order within few hours from when you place it. If you haven't received it yet, probably something went wrong: kindly send us an email at email@example.com so we can help you.
The confirmation email is automatic. To be sure, check your SPAM folder first. If you don't find our email even there, please write to firstname.lastname@example.org and we'll check for you!
You can write an email to email@example.com: if the order hasn't been shipped yet, we can still change the products or cancel it and refund you.
First, we would like to apologize if you find yourself in this situation. We have a very strict quality check process, but humans can make mistakes and we'll be happy to organize a return at our expenses and send you a 10% discount code to make up for the inconvenience. Just write an email to firstname.lastname@example.org and we will take care of it.
All our products are shipped in a beautiful packaging made with the fabrics remaining after the production of our clothes. They are colorful and loaded with positive vibes: you don't even need gift wrapping! And of course you can write a gift message in the "note section" at check out and we will write it down for you on a postcard that will be added to your package.
To ensure the safety of your credit card data at all times, we use Secure Socket Layer (SSL) technology and the highest security standards.
We accept payments with PayPal, Apple Pay, Google Pay and all major credit cards. You can also use Klarna to pay over 3 installments, in case you need it.
For customers based in the USA the price at checkout includes both shipping costs and duties, but your local Sales Tax is not included.
No worries, we can prepare an invoice for your order even after the order confirmation. Just send us an email at email@example.com with your order number and the details you want to add.
You can add your promotional code at check-out: you will find a dedicated box in the same page where we ask you for shipping details.
PRODUCTS & FABRICS
All our products are designed in Italy and handmade in Africa. 75% of the manufacturing happens in our workshop, located in Dar es Salaam, in the Magomeni district, while the remaining is crafted in Kenya, in Kikambala, by the ethically certified Soko Kenya. Fabrics are sourced in Tanzania, either bought from small resellers or handmade for us by local artisans. All our products have the certificate of origin Made in Tanzania/Kenya.
Endelea is completely transparent when it comes to prices. Every price on the website is explained in detail, taking into account variable (fabrics, hardware, labor, etc.) and fixed costs (salaries, advertising, ethical mission, etc.). Check out the single product pages to discover more!
Our packaging is completely plastic-free and sustainable. Products are shipped in textile bags made from leftover fabric. In 2022, 360kg of scrap fabrics was upcycled into packagings, reducing our waste and avoiding the use of polluting single-use plastics, while providing beautiful, high quality and reusable packaging. When it comes to other materials like paper tags, we always choose FSC (Forest Stewardship Council) certified recycled paper, while the envelopes used for shipping are made of 100% compostable material.
Due to the fact that we source our fabrics from Tanzanian small suppliers and manufacturers, our stock is often very limited. However, we would be more than happy to help you with your enquiry. Please feel free to contact us at firstname.lastname@example.org and mention the item and size you are looking for, and we will reach out to you as soon as it is available.
From September 2023, thanks to our collaboration with Renoon, every item will have a QR code explaining the entire supply chain: from design in Italy, to fabric sourcing, to manufacturing and packaging in our workshop in Dar es Salaam or in the Soko facility in Kenya, to shipping to our warehouse in Milan. Endelea also applied to obtain the B Corp certificate with 167 scores out of 200 (when the minimum required is 80) and is currently undergoing the due diligence process.
Our fabrics are sourced directly from the market and local manufacturers in East Africa. Depending on the collection, the fabric composition might vary: for example, the Cotton Wax and Kikoi collections are 100% cotton, the Maasai Shuka collection is 100% acrylic and the Maasai Check is 80% cotton and 20% polyester, the Tie Dye collection is 80% cotton and 20% viscose.