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Politica dei rimborsi / Criteri di rimborso

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not refund the cost of shipping, only cost of item. Shipping costs are only refunded if you received faulty items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.

Late or missing refunds 

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at boutiqueonline@endelea.it. 

Exchanges

For all our EU-customers exchanges are offered for free.

We can replace items if they are defective, damaged or if the size you purchased does not fit. In any case, please send us an email at boutiqueonline@endelea.it adding your purchase code and "Return" in the email subject. We will inform you about the exchange possibilities and process. 



Love lasts warranty

All Endelea products are handcrafted with passion, respecting high quality standards. If you ever find find some manufacturing imperfection, we will repair them and return them to you as new. If this would be not possible, we will replace your product with the same item, or with one of your choice among those available at the moment. Endelea's Love Lasts warranty is valid for two years after the purchase, for problems due to manufacturing and production. It does not include accidental damage caused by external agents after the purchase, incorrect washing and the normal wear due to the daily use of the garment.